Linda has tons of advice for switching over from being a "technician" in your business to a true owner. She talks about keeping work fun for employees (by using her ticketing system) and creating an amazing customer service experience.

Tom Mills has a great story of working at Staples, and then creating his own successful company. He talks about what he learned in sales, (how his Boston accent helped at first, and then hindered his sales skills) and what traits and actions made him successful.